1. Changes to the Terms of Service
Alpha Bot System OÜ ("Alpha" or "we" or "us") may change these Terms of Service at any time. If you continue to use Alpha after we post changes to these Terms of Service, you are signifying your acceptance of the new terms.
2. Changes to Alpha
We may discontinue or change any service or feature in Alpha at any time without notice. We do not guarantee backward compatibility of our services and Application Programming Interface (API) in this case.
Current version of the Terms of Service was modified on March 6, 2020.
3. Ownership of information; License to use Alpha; redistribution of data
Unless otherwise noted, all right, title and interest in and to Alpha, and all information made available through Alpha or our services, in all languages, formats and media throughout the world, including all copyrights and trademarks therein, are the exclusive property of Alpha, our affiliates or our Data Providers (as defined in section 6 (disclaimer regarding content) below).
You may not use any data mining, robots, or similar data gathering and extraction tools on the Alpha content, frame any portion of provided content, sublicense, assign, transfer, sell, loan, or otherwise distribute for payment the provided content without our prior written consent. You may not circumvent any mechanisms included in the provided content for preventing the unauthorized reproduction or distribution of the provided content. For additional information on commercial and partnership inquiries with us please write us at [email protected]
Except as otherwise expressly permitted by the preceding paragraph, you agree not to sell any of the services or materials in any manner or for any purposes without the prior express written consent of Alpha and/or the Data Providers. In addition, you shall not, without the prior express written consent of Alpha and the relevant Data Providers, make copies of any of the software or documentation that may be provided, electronically or otherwise, including, but not limited to, translating, decompiling, disassembling or creating derivative works.
Alpha grants all users of our services to use snapshots provided content in analysis, press releases, books, articles, blog posts and other publications, as well as use Alpha in education sessions, display provided content during video broadcasts, including overviews, news, analytics, and otherwise use or promote provided content or any products from our service on the condition that Alpha and Data Provider attributions must be clearly visible at all times that content is used.
Use of any Alpha content without a proper attribution of Alpha is not allowed. Users that do not follow attribution rule herein may be banned permanently, and other legal actions may be taken to ensure compliance, including but not limited to cease-and-desist warnings, court orders, injunctions, fines, damages relief and so forth.
5. Third party sites and advertisers
Alpha may include links to third party websites. Some of these sites may contain materials that are objectionable, unlawful, or inaccurate. You agree that Alpha shall not be held liable for any trading activities or other activities that occur on any website you access through links provided through Alpha services. We provide these links as a convenience, and do not endorse the content or services offered by these other sites. Any dealings that you have with advertisers found through Alpha are between you and the advertiser and you acknowledge and agree that we are not liable for any loss or claim you may have against an advertiser.
Unauthorized soliciting through Alpha, or advertising through our data providers, partners, or platforms against their terms of service is strictly prohibited and may result in penalties, including but not limited to, temporary or permanent bans of the account or community guild found in violation, and any appropriate and available legal action for monetary and other damages.
6. Disclaimer regarding content
Alpha cannot and does not represent or guarantee that any of the information available through our services or on Alpha is accurate, reliable, current, complete or appropriate for your needs. Various information available through our services may be specially obtained by Alpha from professional businesses or organizations, such as TradingView, TradingLite, GoCharting, Bitgur, Finviz, Bookmap, crypto exchanges, news providers, market data providers and other content providers, who are believed to be sources of reliable information (collectively, the "Data Providers"). Nevertheless, due to various factors — including the inherent possibility of human and mechanical error — the accuracy, completeness, timeliness, results obtained from use, and correct sequencing of information available through our services and website are not and cannot be guaranteed by Alpha. We make no warranty and assume no obligation or liability for all content of third parties. Your use of any content is at your sole risk.
7. Disclaimer regarding investment decisions and trading
Decisions to buy, sell, hold or trade in securities, commodities and other investments involve risk and are best made based on the advice of qualified financial professionals. Any trading in securities or other investments involves a risk of substantial losses. The practice of "Day Trading" involves particularly high risks and can cause you to lose substantial sums of money. Before undertaking any trading program, you should consult a qualified financial professional. Please consider carefully whether such trading is suitable for you in light of your financial condition and ability to bear financial risks. Under no circumstances shall we be liable for any loss or damage you or anyone else incurs as a result of any trading or investment activity that you or anyone else engages in based on any information or material you receive through Alpha or our services.
8. Disclaimer regarding hypothetical performance results
Hypothetical performance results have many inherent limitations, some of which are mentioned below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown. In fact, there are frequently sharp differences between hypothetical performance results and actual results subsequently achieved by any particular trading program.
One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk and no hypothetical trading record can completely account for the impact of financial risk in actual trading. For example the ability to withstand losses or to adhere to a particular trading program in spite of the trading losses are material points, which can also adversely affect trading results. There are numerous other factors related to the market in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all of which can adversely affect actual trading results.
9. Paid users
Certain services, such as price alerts, command presets or the ability to trade through Discord, are available only to paid Alpha users. If you purchase a paid plan (and become a "Subscriber") of any of the features of Alpha, during the upgrade process you may be prompted to click "Purchase now", "Subscribe" or a similar button; your clicking on such button will further confirm your agreement to be legally bound by these Terms of Service. In consideration of your use of the Alpha services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving Alpha services under the laws of Estonia or other applicable jurisdiction.
10. Access and security
You accept responsibility for the confidentiality and use of any username, and email address that you may register for your access to and use of our services. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Alpha of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Alpha cannot and will not be liable for any loss or damage arising from your failure to comply.
Alpha considers private information on the site (provided API-keys, passwords, potential signals flowing through the message processing system, etc.) to be confidential to you. Alpha protects such private information from unauthorized use, access, or disclosure in the same manner that it protects personal data.
11. Payment and cancellation of service
By ordering any subscription on www.alphabotsystem.com (including a free trial period) you confirm that you have read and accepted our Terms of Service and you authorize Alpha to automatically charge your bank card, PayPal account, or through other payment service provider according to the billing period manually selected by you.
Each user can try any paid plan for 14 days free of charge. If the trial is not cancelled before its expiration date, it automatically converts to a monthly or annual paid plan depending on user’s choice. There are no refunds for monthly plans, even if the subscription is canceled on the same day as the autoconversion payment has gone through. Refunds are available only after an automatic deduction for annual payments (i.e. after trial and after renewal) within 14 calendar days after the payment was made. Please note that users who filed a chargeback/dispute request or a claim are not eligible for a refund. Bronze, Silver and Gold subscriptions automatically include features that are available without additional per-user fees only. You can see which features are available for free and which need to be purchased separately on the Alpha Bot Guide page. A cancelled trial and associated services will stop immediately after cancellation, except for any feature packages that were purchased.
The service is billed in advance on a monthly or annual basis. There will be no refunds or credits for partial months of service, or refunds for months unused with an open user account.
All billing is recurring, which means you will continue to get billed until you cancel your subscription. You are solely responsible for properly canceling your Alpha subscription. An email request or support ticket asking for your subscription to be cancelled is not considered cancellation. You may cancel your subscription at any time by visiting the billing section of our website.
If you cancel the service before the end of your current paid up period, your subscription will remain active until the next due date. After the due date, if no payment received, your subscription will be stopped.
We do not offer refunds for initial payments. If you order the service for the first time, please make sure that the order is correct before the payment is made.
We do not offer refunds for recurring monthly payments. If you have been billed for automatic monthly renewal of the Service, you can cancel the subscription to avoid billing for next months.
We do not offer refunds for upgrades to a more expensive plan or a longer billing cycle. Remaining days are converted into an equivalent value of days on the new subscription.
We offer refunds for recurring annual payments on demand. If you have been billed for automatic annual of the service, you have 14 calendar days (after the payment was made) to write us at [email protected]. If you don't do this, Alpha assumes that renewal of the service is expected and the payment will not be refunded.
Refunds are available only after an automatic deduction for annual payments (i.e. after trial and after renewal) within 14 calendar days after the payment was made.
Our moderators are not official Alpha representatives, but with the authority to warn or ban users (including those with a paid subscription) when they do not abide by the House Rules. We do not offer refunds in case you are banned from publishing content and interacting with others because your paid subscription and all of its data and/or features are still available during any such ban.
12. Feedback to Alpha
By submitting ideas, content, suggestions, documents, and/or proposals ("Contributions") to Alpha through Discord or other means of contacting us, you acknowledge and agree that: (a) your Contributions do not contain confidential or proprietary information; (b) Alpha is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) Alpha shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) Alpha may have something similar to the Contributions already under consideration or in development; (e) your Contributions automatically become the property of Alpha without any obligation of Alpha to you; and (f) you are not entitled to any compensation or reimbursement of any kind from Alpha under any circumstances.
You agree to indemnify and hold Alpha and our subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post, transmit, modify or otherwise make available through the Alpha services, your use of the Alpha services, your connection to the Alpha services, your violation of the Terms of Service, or your violation of any rights of another.
Upon your request, any saved information linked to your account (like API keys, saved presets, etc.) can be deleted from Alpha Bot System. You may delete your account at any time by requesting a deletion on your Account Dashboard. If you're having issues, feel free to us at [email protected]. If you requested your account be deleted, we will delete the personal data associated with your account, however certain personal data will be retained if it has been integrated into data that is integral to our systems and site.
You agree that Alpha may, without prior notice, immediately terminate, limit your access to or suspend your access to the Alpha services. Cause for such termination, limitation of access or suspension shall include, but not be limited to, (a) breaches or violations of the Terms of Service or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance or material modification to the Alpha services (or any part thereof), (d) unexpected technical or security issues or problems, (e) extended periods of inactivity, (f) and/or engagement by you in fraudulent or illegal activities. Further, you agree that all terminations, limitations of access and suspensions for cause shall be made in Alpha's sole discretion and that Alpha shall not be liable to you or any third party for any termination of your account, or access to the Alpha services.
15. Third Party Software
Our software, website and/or services may include software components supplied by third parties which are utilized by permission of the respective licensors and/or copyright holders on the terms provided by such parties ("Third Party Software"). Alpha expressly disclaims any warranty or other assurance to you regarding Third Party Software. Please note that your use of the Third Party Software will be governed by the terms and conditions of use and privacy policies of the Third Party Software providers and not by these Terms of Service.